Return & Refund Policy

Thank you for shopping with us! Every item is made-to-order, printed just for you once you place your order. Because of this custom production process, please review our return and refund policy below.

Made-to-Order Items

Since our products are printed specifically for each order, we do not accept returns or exchanges for:

  • Wrong size ordered
  • Change of mind
  • Buyer’s remorse

Please double check the size chart and product details before placing your order, as these items cannot be resold once printed.

Damaged, Defective, or Misprinted Items

We stand behind the quality of our products. If your item arrives damaged, defective, or with a printing error, we’ll make it right with a free replacement or a full refund.

To qualify:

  • Contact us within 30 days of the delivery date
  • Include your order number
  • Include a clear photo showing the issue

You do not need to mail the item back to us — once we confirm the issue, we’ll send a replacement or process your refund.

Note: For direct-to-garment (DTG) prints, minor print placement variations of up to 0.5″ are considered normal and not eligible for a replacement or refund.

Incorrect or Undeliverable Address

If a package is returned to us because an invalid or incomplete address was provided at checkout, we can only refund the cost of the product itself (shipping costs are non-refundable in this case).

Lost or Delayed Packages

If your order hasn’t arrived within the estimated delivery window, please reach out to us and we’ll look into it. Depending on the situation, we may offer a reprint (with possible additional shipping charge) or a partial refund.

How to Request a Replacement or Refund

  1. Email us at woofwearstoreza@gmail.com with your order number
  2. Attach a clear photo (or video, if multiple items are affected) showing the issue
  3. Our team will review your request and respond within 3–5 business days
  4. If approved, we’ll issue a free reprint or process your refund

Refund Processing

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Questions about your order? Reach out to us at woofwearstoreza@gmail.com we’re happy to help.

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