Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you visit our site or place an order, we may collect:

Contact information: name, email address, shipping/billing address, phone number
Order information: items purchased, order history, payment confirmation (we do not store full card numbers — this is handled securely by our payment processor)
Technical information: IP address, browser type, device information, and browsing behavior on our site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders (including sharing necessary details with our print-on-demand and shipping partners)
Communicate with you about your order (confirmations, shipping updates, support requests)
Improve our website and product offerings
Send marketing emails, but only if you’ve opted in — you can unsubscribe at any time
Prevent fraud and comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Print-on-demand and fulfillment partners (e.g., Printify and its print providers) to produce and ship your order
Payment processors to securely handle transactions
Analytics and marketing tools (e.g., Google Analytics, Meta) to help us understand site usage — this data is typically anonymized or aggregated
Law enforcement or legal authorities, if required by law

4. Cookies

Our site uses cookies to keep your cart working, remember preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly as a result.

5. Data Retention

We retain your order and account information for as long as necessary to fulfill orders, comply with legal/tax obligations, and resolve disputes.

6. Your Rights

Depending on where you live, you may have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Object to certain data processing (e.g., under GDPR if you’re in the EU/UK, or CCPA if you’re a California resident)

To exercise any of these rights, contact us at info@woofwear.co.za.

7. Data Security

We use industry-standard measures to protect your information, but no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password if you create an account with us.

8. Children’s Privacy

Our site is not directed at children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

Questions about this Privacy Policy or your data? Contact us at info@woofwear.co.za.

Last updated: 19-08-2026